When you open a Support ticket to Prophecy in Zendesk, you can attach your Prophecy system logs to help us troubleshoot your issue.
Download logs from Prophecy
To access your system logs:
- Log in to your Prophecy environment as the Prophecy cluster admin.
- Open the Settings interface.
- Click on the Admin tab.
- Select the services for which you want to download logs.
- Narrow the time period that is relevant for your request.
- Click Download to download the logs.
To learn more, visit Download logs.